KENNY Jackett has questioned whether a Sky Sports News investigation into racism in football "looked at the broader picture."
Undercover footage filmed at The Den featured prominently in the 30-minute documentary, which aired on Monday, and Jackett has suggested the Lions were given unfair coverage.
A 53-year-old man has been arrested and charged with a racially aggravated public order offence after being filmed shouting racist abuse at Leeds United striker El Hadji Diouf.
Jackett, speaking ahead of his side's FA Cup tie with Luton Town, said: "How far did the people look? How many grounds did they go to? How many games? And in which areas of the ground?
"They are questions I don't know the answer to but you need to look at the broad picture. They are the people who can answer that. Is it a cheap shot? An easy one? That is not one I can sum up.
"I can give an unbiased view on what is a fantastic football club and we will make sure that we take our responsibilities, we won't hide away from things and will face them head on.
"But you're not talking about a majority situation here whatsoever. We don't condone racism. It is society's and football's problem and we want to eradicate it if we can.
"I think it is a minority. To some degree, a minority is too much but it does reflect society."
Jackett believes it will be almost impossible to rid football of racism as long as it still exists in society. He said: "It very much depends on what happens within the area we are in in South London.
"Football is only a reflection on what happens outside. It does depend on how society goes. There are bigger and wider issues. But as well as that, we do take our responsibilities and part in it.
"Ignorance and awareness have to be improved on. We work very hard as a club to look after our supporters and players.
"Obviously racism plays no part. As a club we have been at the forefront of many schemes, trying to improve racism right the way through football and we have backed many schemes.
"When things like this happen it does put us to the forefront. We are not happy with that but we are quite happy to continue to be at the forefront of trying to eradicate racism."